RestoranVOICE: AI Phone Ordering for Restaurants

AI Solutions

Our AI solutions for restaurants:

• Phone AI — Never miss a call or a phone order
• Drive-Thru AI — Faster, smarter drive-thru experience
• RestoranVOICE — Specialized solution for Restaurants & Pizzerias
• ReserveVOICE — AI-powered restaurant reservations

When a detail in the call isn't clear

Every item is confirmed out loud before the order is finalised. Confirmation runs item by item, so a change mentioned in passing attaches to the individual pizza rather than to the order as a whole. When an instruction stays ambiguous — two sizes in the same sentence, or a topping with no indication of which half it belongs to — the agent asks rather than picking a version.

A guest can ask for a staff member at any point and the call is forwarded. The same happens automatically when the agent fails to understand after a few attempts. If the venue is closed, the call ends with a voicemail whose transcript is delivered by email, so the morning shift can see what was asked for overnight.

Parallel calls and several pizzas in one order

The agent handles an unlimited number of parallel calls. Even at peak hours no guest is left on hold, and at two in the morning the same agent takes the order as at seven in the evening. Capacity does not depend on how many people happen to be on shift.

Several pizzas in one order stay separately configured. Each keeps its own size, crust and toppings, while half-and-half layouts, light and extra modifications and well-done crusts are attached to that line item. Special instructions stay bound to the item they apply to.

What the venue provides before going live

The agent works with the data the venue supplies: menu, prices and opening hours. Preparation mostly means structuring that data the way people talk about it on the phone, rather than only the way it looks on a printed menu.

The build-your-own guide walks the caller through a custom pizza step by step, which means size, crust, sauce, cheese and toppings need to exist as individually selectable options. Alongside the menu come the details that sit outside it — the rules that govern when coupons apply, and the mailbox where voicemails and transcripts arrive.

• Menu with sizes, crusts and toppings as individually selectable options
• Prices and any promotions currently running
• Coupon codes together with the rules that govern them
• Opening hours, including holiday exceptions
• Details of which POS system is in use
• An email mailbox for voicemails and transcripts

Regulars, coupons and special requests during the call

The agent checks coupons inside the call itself. It applies valid codes automatically, validates deals and suggests the best value when several promotions could apply at once. Loyalty points are tracked in the same conversation, rewards are applied, and earned freebies are brought up with the caller.

The agent recognises regular customers by their favourite orders, which is why “the usual” genuinely works as an instruction. Gluten-free, vegan and allergen-free preparation is captured as a special request, and party and catering orders enter the system with scheduling and special instructions attached.

Language detection within the call

The agent detects the caller's language automatically and responds in the same one. One or more languages are enabled: English, German including Austrian and Swiss variants, and Croatian with its standard and dialects. The switch happens inside the same call, without a separate number per language.

For venues with an international guest mix this means one number instead of several. A caller speaking English reaches the same line as a caller speaking German, and the order is never handed off to a second number partway through. Seasonal shifts in who is calling require no change to the setup.

Frequently asked questions