ReserveVOICE: AI Reservations for Restaurants & Hotels

AI Solutions

Our AI solutions for restaurants:

• Phone AI — Never miss a call or a phone order
• Drive-Thru AI — Faster, smarter drive-thru experience
• RestoranVOICE — Specialized solution for Restaurants & Pizzerias
• ReserveVOICE — AI-powered restaurant reservations

What ReserveVOICE pulls out of a single sentence

A guest does not dictate a reservation in form fields; they say it in one sentence. ReserveVOICE is trained for hospitality reservations and breaks a request such as "party of 8 for anniversary, quiet corner, around 7-ish" into party size, occasion, seating preference and time window. The same logic applies to the distinctions a booking system has to keep apart: party sizes, room types, special occasions and timing preferences.

What the service team needs before the visit is stored with the booking. The system captures dietary restrictions, seating preferences, celebrations and accessibility needs. For returning guests the agent references past visits, preferences and previously stated special requests during the call, so a regular does not repeat the same details and is greeted by name on arrival.

Requests the agent hands on

Not every call ends in a booking — some requests go to a person, and that is the designed path rather than a failure. Groups of eight and up are taken through deposit collection and event planning assistance; for complex requests the agent collects every detail and escalates to the venue's events team while keeping the guest informed. For private dining it provides information on private rooms and custom event packages.

Holidays and peak periods run on a different logic than an ordinary Tuesday: the agent works them through priority lists and time-slot optimisation. The decisions behind that come from the venue, not from the system — the deposit level for large parties, what the event packages contain and the criterion that puts someone on a priority list have to be settled before the agent goes live.

Waiting lists and multi-location operations

The wait time a guest is given comes from the venue's historical data rather than an estimate at the door. That makes the waiting list a planning figure and not just a list of names.

Operators with several venues handle reservations for all of them from a single system. A separate reservation book per location is no longer needed.

What data a single reservation produces

A reservation taken by phone leaves a small, specific data set: name, contact number, party size, time slot and the special requests the guest states. Part of that is more sensitive than the rest — dietary restrictions and accessibility needs say more about a guest than an arrival time.

Storage duration follows the rule set out in the Restoran.team privacy policy: personal data stay stored until the purpose of processing no longer applies. On a legitimate deletion request or a withdrawal of consent the data are deleted, unless legally permissible grounds for further storage exist.

Which operations ReserveVOICE is meant for

ReserveVOICE is aimed at any operation that takes reservations, not only restaurants. It books tables or rooms, which puts restaurants, hotels, wellness and spa businesses and multi-location groups inside its scope. What they share is a phone that rings exactly when the team is needed on the floor.

The effect an operator notices first is not a number but a change in sequence: the host stays at the door welcoming guests instead of breaking off to take a call.

Frequently asked questions